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Why Aren't The Custom Geo Filters Working On Snapchat?

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After all the work that goes into designing and paying for your own geofilter, there’s no worse question to hear someone ask at your event than, “Why aren’t the custom geofilters working on Snapchat?” Though it’s definitely a frustrating situation to find yourself in, the solution in generally no further away than a few simple adjustments.

So the next time you find yourself wondering why the custom geofilters on Snapchat that either you or someone else made aren’t working on your phone, we’ve got a few tips and tricks that will hopefully help you work around the issue. While you can always contact Snapchat directly if none of these problems turn out to be the issue, here you’ll find some of the most common issues responsible for why custom Snapchat geofilters won’t work on your phone from time to time and the easy ways to fix them.

Make Sure Your Filters And Location Services Are Enabled

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First thing’s first! If you’re not able to access a custom geofilter that you or someone else at your event has live, then you’ll want to check to make sure that you’ve enabled both your filters in your Snapchat Settings and the location services on your phone.

To make sure Snapchat has access to your GPS, just go through the following steps from the main screen of your phone:

For iOS Phones and Devices:

Go to Settings > Privacy > Location Services, and turn On for Snapchat

For Android Phones:

Go to Settings > Location > Turn On

To make sure that you’ve enabled Filters on Snapchat, start from inside Snapchat itself and go to “Settings.”

Tap 'Manage Preferences' under Additional Services.

Find the ‘Filters’ option and make sure it’s set to On.

Common GPS Issues And Fixes

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If you’ve made sure that neither of the above settings are your issue, then the problem may be that your GPS isn’t registering your location correctly. In order for a custom geofilter to show up, Snapchat requires you to be inside the geofence area for which it was created. Sometimes, even if you are, your phone may mistake your exact location, due to anything from bad service to the cell tower it happens to be using to triangulate your location. There are a few easy ways to find out if this issue could be the culprit.

If you have an Android:

Once you’ve made sure that your location services are on, try opening google maps. This should give you an idea of where your phone thinks you are as opposed to where you actually are.

If you have an iPhone:

The quickest way to find out where your iPhone thinks you are is to ask Siri for your current location. If she shows you a blue dot, then you’ll be able to see where your device thinks you are, but if you get a blue dot with a circle around it, it means you’re GPS isn’t quite sure of your exact location.

Luckily, there are a few tips and tricks that may help you around the issue, if you determine that your GPS is a little off about your exact location:

  • One of the quickest ways to troubleshoot your GPS is to try getting onto a Wi-Fi connection, which should allow your phone to recalculate your location.

  • Another trick you can try is jumping onto google maps or another GPS service and asking it to take you to your venue, will hopefully allow it to pinpoint your location a little more accurately and realize that you’re already there.

  • Last but not least, you can also try simply resetting your location services and then turning them right back on after a few seconds, which will hopefully force your GPS to get with the program as it seeks to re-find you.


Hopefully these common problems and fixes will help the next time you find your Custom Geofilter abilities on the outs!

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